• Click on the user icon in the top right corner
• Enter your email address and click on "Continue"
• Enter the verification code sent to your email address and you're done!

Shipping costs for delivery in mainland France are:

• Free for orders over €35
• €3.50 with Mondial Relay for orders under 500g
• €6 with Colissimo home delivery for orders under 500g

To find out the shipping costs for a heavier order or for delivery outside mainland France, please consult the Delivery & Returns page

Your order is prepared and shipped within 48 business hours (2 working days) upon payment validation.

Delivery times for your order depend on its destination and the chosen carrier. As an indication, average delivery times are as follows:

• 2 to 5 days delivery for metropolitan France
• 4 to 10 days delivery for overseas territories or international destinations. Please note that customs checks may extend the delivery time of the order.

You can pay for your order using the payment method of your choice:

• Credit card 
• Bank transfer 
• Paypal 

Our site is secured using SSL (Secure Socket Layer) protocol, the same one used by banks.

Once you have clicked on the Add to cart button, a window opens on the right. You can enter your discount code in the field provided.

Even if we don't have a Propos'Nature store, our products are available at over 1500 reseller stores. You can find resellers near you using our interactive map.

Has your package still not arrived? Contact our Customer Service via the Contact Form above to get the carrier's tracking number.

If you receive a broken or damaged product, you have up to three days after receipt of the order to report it to our Customer Service. After this period, your claim can no longer be taken into account. To obtain a refund for the product:

• Take a photo of the damaged product
• Send the photo with the order number using the contact form above.

Our Customer Service will contact you as soon as possible.

Do you wish to return products to us? This is entirely possible, but there are a few rules to follow:

• Notify us of your change of mind within 14 working days (including weekends) from the delivery date.
• Return the products in their original packaging, undamaged and unused.
• Bear the cost of return shipping.

If this is acceptable to you, simply fill out the Contact Form above. As soon as your package arrives with us, we will process the refund (please note that shipping costs are not refunded).

If you receive an order with an extra item, a missing item, or an error, please contact our Customer Service by filling out the Contact Form above.

All our products are certified by the independent body Bureau Veritas and carry recognised organic labels:

• Agriculture Biologique (AB), a label that guarantees that the product comes from organic farming (for food products such as vegetable oils)
• COSMOS organic European standard for organic cosmetics
  
  
  
  
  

Although none of our products are tested on animals, the Cruelty-Free and Vegan labels certify the absence of animal-derived ingredients in products. However, some of our products are formulated with beeswax, honey, or propolis.

 

No, our margins are very tight and prices are calculated as accurately as possible, so we unfortunately cannot afford to create a line of free samples to send to our customers.